Refunds, Disputes & Chargebacks
Nativa Alliance Community Action understands that questions may arise about donations, refunds, payment disputes, and unauthorized transactions.
This page explains how those situations may affect donors and campaign organizers.
Donation Refunds
Donations are generally made voluntarily to support a selected campaign.
Refund requests may be reviewed based on:
The reason for the request
The status of the campaign
Whether funds have already been transferred
Payment-processing requirements
Applicable platform policies
Approval of a refund is not guaranteed.
Unauthorized Transactions
If you believe a donation was made without your permission, contact your bank, card issuer, payment provider, and Nativa Alliance Community Action as soon as possible.
Additional information may be requested to review the transaction.
What Is a Chargeback?
A chargeback occurs when a donor disputes a payment through their bank or card provider.
The financial institution may temporarily or permanently reverse the transaction while the dispute is reviewed.
How Chargebacks Affect Campaigns
If a donation is disputed, reversed, or charged back, the amount may be deducted from:
The campaign’s available balance
Pending campaign funds
Future campaign proceeds
If the campaign balance is not sufficient, additional action may be required depending on the payment-processing provider.
Processing Fees
Certain payment-processing fees may not be refundable after a transaction has been completed.
Any nonrefundable processing costs may be handled according to the rules of the applicable payment processor.
Campaign Organizer Responsibilities
Campaign organizers are responsible for maintaining accurate campaign information and responding to reasonable questions related to disputed transactions.
Nativa Alliance Community Action may request supporting information when reviewing a dispute.
Campaign Misrepresentation
If a donor believes a campaign contains false, misleading, or fraudulent information, the campaign may be reported for review.
Nativa Alliance Community Action may review the campaign, request additional information, restrict certain features, or take other appropriate action.
Duplicate Donations
If a donor accidentally submits the same donation more than once, the donor should contact Nativa Alliance Community Action as soon as possible.
The transaction may be reviewed to determine whether a correction or refund is appropriate.
Refund Timing
If a refund is approved, the time required for the funds to appear in the donor’s account may depend on the payment processor, card issuer, or financial institution.
Promotional Fees
Fees paid for optional campaign promotion, featured placement, or advertising services may be subject to separate refund terms.
Promotional services that have already started or been provided may be nonrefundable.
Contact Us
For questions concerning refunds, disputed transactions, duplicate payments, unauthorized charges, or chargebacks, contact Nativa Alliance Community Action through the website.
Nativa Alliance Community Action
Transparent Fundraising. Responsible Support.