Campaign Closing & Completion
A campaign may be closed when the fundraising goal has been reached, the need has been resolved, the organizer chooses to stop fundraising, or the campaign is no longer active.
When to Close a Campaign
Campaign organizers may choose to close a fundraiser when:
The fundraising goal has been reached
The campaign purpose has been completed
The beneficiary no longer needs additional funds
The organizer decides to stop accepting donations
Circumstances have changed
The campaign is no longer active
Reaching Your Goal
Reaching the fundraising goal does not always require the campaign to close immediately.
If the campaign remains open, the organizer should make sure the campaign information accurately explains whether additional funds are still needed and how they will be used.
Closing Before Reaching the Goal
A campaign may be closed even if it has not reached its fundraising goal.
Funds already received may still be available for payout, subject to applicable verification, processing, refunds, disputes, and platform requirements.
Final Campaign Update
Before or after closing a campaign, organizers are encouraged to post a final update for supporters.
A final update may include:
Whether the fundraising goal was reached
How donations were used
How the campaign helped the beneficiary
A thank-you message
Any important final information
Remaining Campaign Funds
Campaign organizers remain responsible for using available funds consistently with the purpose described in the campaign.
If circumstances change and funds will be used differently, supporters should be informed when appropriate.
Pending Donations
Some transactions may still be pending when a campaign is closed.
Pending donations may continue through the payment-processing process before becoming available for payout or being declined.
Refunds and Disputes After Closing
Closing a campaign does not eliminate responsibility for:
Refund requests
Chargebacks
Payment reversals
Donor disputes
Verification requests
These matters may still affect the campaign balance after the campaign is no longer accepting donations.
Promotional Services
Any optional campaign promotion will normally end when the promotional period expires or when the campaign is no longer eligible for promotion.
Closing a campaign early does not automatically create a refund for promotional services that have already started.
Campaign Records
Campaign organizers should keep reasonable records related to the fundraiser, including campaign updates, payout information, receipts, and important communications.
Reopening a Campaign
If the platform allows campaigns to be reopened, the organizer may be required to confirm that campaign information is still accurate before accepting additional donations.
Need Help Closing a Campaign?
If you need assistance closing your fundraiser or have questions about remaining funds, pending transactions, or campaign status, contact Nativa Alliance Community Action through the website.
Nativa Alliance Community Action
Complete Your Campaign With Transparency and Accountability.