Payouts & Receiving Funds
Nativa Alliance Community Action provides campaign organizers with access to eligible funds raised through their campaigns, subject to payment processing, verification, and platform requirements.
Receiving Campaign Funds
Funds collected through a campaign are made available through the payout method connected to the campaign account.
Before receiving funds, campaign organizers may be required to provide or confirm:
Legal name
Contact information
Identity information
Banking or payout information
Beneficiary information, when applicable
Additional verification requested by the payment processor
Payout Processing Time
Payout timing may vary depending on:
Payment processing
Account verification
Banking institution
Weekends and holidays
Transaction reviews
Disputes or chargebacks
Incorrect or incomplete payout information
Campaign organizers should make sure their payout information is accurate to avoid unnecessary delays.
Minimum Payout Requirements
If minimum payout requirements apply through the payment processor, funds may remain in the campaign balance until the required amount is reached.
Pending Donations
Some donations may appear as pending while the payment is being processed.
Pending funds are not considered available for payout until the transaction has been successfully completed.
Failed or Reversed Payments
If a donation fails, is reversed, refunded, or disputed, the amount may not be available for payout.
If funds have already been transferred, the disputed or reversed amount may be deducted from future campaign proceeds or otherwise handled according to the applicable payment-processing rules.
Updating Payout Information
Campaign organizers are responsible for keeping payout and banking information current.
If payout information changes, update the account before requesting or receiving additional transfers.
Verification Holds
In some situations, funds may be temporarily held while additional information is reviewed.
Verification may be required to protect campaign organizers, donors, beneficiaries, and the fundraising platform.
Campaign Reviews
A campaign may be reviewed before or during payout processing when:
Information is incomplete
Identity cannot be verified
A campaign receives a complaint
Transaction activity appears unusual
There is a dispute regarding the beneficiary
Additional information is required by the payment processor
Keep Your Information Accurate
Providing incorrect banking, identity, or beneficiary information may delay or prevent a payout.
Campaign organizers are responsible for reviewing their information before submitting it.
Questions About a Payout
If you have questions about pending funds, payout status, verification, or receiving campaign proceeds, contact Nativa Alliance Community Action through the website.
Nativa Alliance Community Action
Helping You Move Support From Campaign to Community.